Shipping & Delivery

Fast and reliable delivery by Omniva and Smartposti across the EU.

General Information

Orders are shipped after full payment has been received by
Naturasugar OÜ (registry code 14389094).

Orders are processed within 1–2 business days.
During public holidays or peak periods, processing and delivery times may be longer.

Shipping Methods

• Omniva — parcel lockers
• Smartposti (GLS) — parcel lockers

Once the parcel arrives at the selected parcel locker, the customer will receive an SMS or email notification.

Delivery Areas

• Estonia
• Finland
• Latvia
• Lithuania

Available delivery options are displayed at checkout based on the selected country.

Delivery Time

• Estonia: 1–3 business days
• Latvia & Lithuania: 2–4 business days
• Finland: 3–6 business days

Delivery times are estimates and may vary depending on the carrier.

In exceptional cases, delivery may take up to 45 calendar days.

International Shipping

International shipping outside the listed countries is available upon request.

• Shipping cost is calculated individually
• Estimated delivery time: up to 14 business days

Please contact us before placing your order.

Shipping Costs

Shipping costs are calculated automatically at checkout based on the destination country, parcel weight, and size.
All shipping costs are borne by the customer unless stated otherwise.

Packaging & Responsibility

• All products are carefully packed to ensure safe transportation
• Responsibility for the shipment transfers to the customer once the parcel is handed over to the delivery service provider

Returns & Refunds

Information about returns, refunds, and damaged items can be found on our Return & Refund Policy page.