Terms of Sale

The owner of the online store NaturaProfessional.eu (hereinafter referred to as the Online Store) is Naturasugar OÜ (14389094), located at Katusepapi 4/2, Tallinn, Estonia.

Validity of the Sales Contract, Product and Price Information

The terms of sale apply when purchasing goods from the Online Store.

The prices of products sold in the Online Store are displayed next to the products. A delivery fee is added to the price.
The delivery fee depends on the buyer’s location and the chosen delivery method. The delivery fee is displayed to the buyer during the checkout process.

Product information is provided in the Online Store directly next to the product.

Placing an Order

To order goods, the desired products must be added to the shopping cart. To complete the order, the required data fields must be filled in and a suitable delivery method must be selected. The total amount payable is then displayed on the screen and can be securely paid using the following payment methods:

Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele, Pocopay
Lithuanian bank payments: Swedbank, SEB, Citadele, Šiauliu and Luminor
Latvian bank payments: Swedbank, SEB, Citadele and Luminor
Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki

Please note! When paying via bank link, be sure to click the “Return to merchant” button on the bank page.

Payments are processed through Maksekeskus AS. Payment is made outside the Online Store in a secure environment – when paying via bank link in the secure environment of the respective bank and when paying by credit card in the secure environment of Maksekeskus AS. The seller does not have access to the buyer’s bank or credit card details. The contract enters into force when the payable amount is received in the Online Store’s bank account.

The owner of the Online Store is the controller of personal data and forwards the personal data necessary for payment processing to the authorized processor Maksekeskus AS.

If the ordered goods cannot be delivered due to being out of stock or for any other reason, the store will inform the buyer as soon as possible and refund the paid amount (including delivery costs), usually within 1–2 business days. Depending on the payment method, the refund may take up to 7 business days to appear.

Delivery

Goods are shipped to the following countries: Estonia, Finland, Latvia, Lithuania. Buyers can choose the following delivery methods: Omniva, DPD, SmartPosti parcel machines.

The buyer bears the delivery costs, and the respective price information is displayed next to the delivery method.

Estimated Delivery Times

(Delivery times may be extended during holidays)

Orders are packed and shipped within 1–4 business days.
Delivery within Estonia, Latvia, and Lithuania takes 2–4 business days.
International delivery takes 2–10 weeks. To arrange international delivery, customers must contact the store using any convenient method.

In exceptional cases, the Online Store has the right to deliver goods within up to 45 calendar days.

Customs Duties and Import Taxes

Buyers are responsible for paying any customs duties and import taxes that may apply. The Online Store is not responsible for delays caused by customs.

Right of Withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the Online Store within 14 days.

When exercising the right of withdrawal, the buyer may use the product only to the extent necessary to determine its nature, characteristics, and functioning, as permitted when testing goods in a physical store.

The product packaging must remain undamaged, all original packaging parts must be preserved, and the product must appear as it did at the time of purchase. If the packaging is damaged or the product has been used, the refund amount may be reduced accordingly.

To return goods, the buyer must submit a withdrawal statement and send it by email to:

info@naturaprofessional.eu

no later than 14 days after receiving the goods.

The buyer bears the cost of returning the goods unless the return is due to the goods not corresponding to the order or being defective.

The buyer must return the goods within 14 days after submitting the withdrawal statement or provide proof that the goods have been handed over to the carrier within the above period.

Return Address:

Katusepapi 4/2, Tallinn, Estonia

Phone: +372 56751672

Upon receiving the returned goods, the Online Store will refund all payments received from the buyer no later than 14 days from receiving the withdrawal statement.

The Online Store has the right to withhold the refund until the returned goods are received or proof of return shipment is provided, whichever occurs first.

The Online Store has the right to withdraw from the sales transaction and demand the return of goods if the price of the product was mistakenly listed significantly below the market price.

Right to Submit a Complaint

The Online Store is liable for non-conformity of goods or defects that existed at the time of delivery and became apparent within 14 days after delivery.

If a defect appears, the buyer must contact the Online Store:

info@naturaprofessional.eu
+372 56751672

The Online Store is not responsible for defects that occur after the goods have been delivered due to improper use or normal wear and tear.

If the purchased goods have defects for which the Online Store is responsible, the store will replace the defective goods. If replacement is not possible, the buyer will be refunded all payments related to the purchase.

The Online Store responds to consumer complaints in writing or in a format that can be reproduced in writing within 15 days.

Dispute Resolution

If the buyer has complaints regarding the Online Store, they must be sent via email to: