Return & Refund Policy

Returns and Refunds

We want you to be satisfied with your purchase from our online store. If a product does not meet your expectations, you may return it under the conditions outlined below.

Return Conditions

– Products can be returned within 14 calendar days from the date of delivery.
– Items must be unused, in original packaging, and in resalable condition.
– Proof of purchase (order number or receipt) is required.

Non-Returnable Items

– Opened hygiene and cosmetic products.
– Custom-made or personalized items.
– Products damaged due to customer misuse.

Return Procedure

– Contact us at info@naturaprofessional.eu
– Provide your order number and reason for return.
– We will send you return instructions after approval.

Refunds

– Refunds are issued using the original payment method.
– Processing time is up to 14 business days after receiving the returned item.

Shipping Costs

– Return shipping costs are covered by the customer unless otherwise required by EU law.